☰
RPMG Research Corporation is committed to serve business and government agencies through data collection, detailed analyses and visualization, narrative creation, and dissemination of information about current trends and practices in the business-to-business use of commercial card and related technologies affecting the procure-to-pay and order-to-cash cycles of organizations.
The ONLY firm to work with customers of every major Visa/Mastercard card issuer in over 20 major market studies—utilizing over 25 years of relations with banks, interest groups, and fintech organizations.
RPMG Research personnel have unique and lengthy expertise in all matters related to card technology. RPMG leadership has played a key role in the dissemination of actionable information that has propelled significant commercial card growth across the globe.
Senior Lecturer of Accounting at the Olin Business School at Washington University in St. Louis, with previous teaching experience at Southeast Missouri State University, Eastern Illinois University, and University of Tennessee, as well as management positions in public accounting and banking. A frequent conference speaker and author of several award-winning and oft-cited articles about industry use of e-procurement tools and commercial cards.
Read moreFormer Dean and current Virgil Professor of Accounting and Management at the Olin Business School at Washington University in St. Louis, with a Ph.D. from Stanford University & M.S. from Carnegie Mellon University. He has consulted for various financial service firms, manufacturers, and government agencies. His writing has appeared in top accounting and management journals. He has served on the editorial board of several accounting journals and currently serves on the board of several organizations. He speaks frequently on e-commerce, performance measurement, and card products.
Read more
Organizational preparation includes making contacts with issuers, discussing and calibrating steps of survey process, meeting data security and compliance standards for project approval, identifying the issuer’s target audience, and constructing communications protocols and incentives to promote quality response. Survey development entails extracting current and emerging issues and trends, interviewing subject matter experts, creating a leading-edge web-enabled survey instrument, and extensively testing survey logic and suitability for data reporting goals.
Survey invitation and response processing involves coordinating customer survey recruitment plan with issuer support, managing interactions with survey respondents, communicating progress reports for each issuer’s customer response, downloading survey responses into a secure central project database, and validating survey responses against public and private proprietary RPMG benchmark database tools. If survey incentives are involved, we notify and distribute incentives to qualifying respondents.
Report production and distribution involves constructing an outline narrative, mining the response database for “new knowledge” via use cases and relational and predictive analytics, creating exciting visualizations that express key findings, and writing summaries of analyses in a readable, actionable manner. The final report is then sent to all respondents and participating issuers. Anonymized customized reports are sent to qualifying issuers.
RPMG benchmarks are always helpful and are used in card program performance reviews and growth targets.
Getting RPMG information … helps us to ensure our customer’s card program is on the right track – from successful supplier enrollment campaigns to creating success for card users.
Information provided by RPMG concerning constantly evolving payment technologies …is incredibly valuable to our customers.